Privacy Policy

Urban Seamless Gutters ATL (“Urban Seamless Gutters,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit urbanseamlessguttersatl.com (the “Site”), request a quote, or otherwise interact with us. By using the Site or providing your information to us, you agree to the practices described in this policy.

Information We Collect

Information you provide to us

When you contact us, request a free quote, book a service, enroll in our maintenance or referral programs, or communicate with us, you may provide:

• Your name, phone number, and email address;
• Your service or property address and details about your home and its gutters;
• The content of messages, form submissions, photos, and any other information you choose to share;
• Scheduling, service, and payment-related details needed to complete your project.

Information collected automatically

When you visit the Site, we and our service providers automatically collect certain technical information, including your IP address, device and browser type, operating system, referring and exit pages, the pages you view, links you click, and the dates and times of your visits. This information is gathered using cookies and similar technologies (see “Cookies and Tracking Technologies” below).

Session activity and screen recording

We use a third-party analytics tool, SiteBehaviour, that records and reproduces your interactions with the Site — such as mouse movements, clicks, scrolling, and the pages you navigate — as anonymized session recordings and heatmaps. We use these recordings to understand how visitors use the Site, diagnose problems, and improve the experience. These recordings are used for analytics purposes only; we do not use them to identify you personally, and sensitive form fields are excluded from capture where supported. We do not sell session-recording data.

Communications

If you call, text, or email us, we may keep a record of that communication and its contents. Phone calls placed to us through Google Local Services Ads may be recorded by Google for quality, verification, and fraud-prevention purposes, in accordance with Google’s policies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates, quotes, and services;
• Schedule appointments, complete projects, and provide customer support and warranty service;
• Send you transactional messages, appointment reminders, and follow-ups;
• With your consent, send marketing communications by email and text message about our services, offers, and reminders;
• Operate, analyze, and improve the Site and our services;
• Measure and improve our advertising, including Google Local Services Ads;
• Protect against fraud, secure our systems, and enforce our terms; and
• Comply with legal obligations.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, measure traffic, and understand how the Site is used. You can control cookies through your browser settings; disabling cookies may affect how the Site functions. Because there is no common industry standard for “Do Not Track” signals, the Site does not currently respond to them.

Analytics and Advertising

We work with the following third-party providers:

• Google Analytics. We use Google Analytics to understand how visitors use the Site. Google may set cookies and process usage data on our behalf. Learn more at Google’s Privacy Policy, and opt out using the Google Analytics Opt-out Browser Add-on.
• Google Local Services Ads. When you contact us through a Google Local Services Ad, Google collects and shares your contact details and inquiry with us so we can respond, and may record calls as described above. Google’s handling of that information is governed by Google’s Privacy Policy.
• SiteBehaviour. Provides the session recording and heatmap analytics described above.

Text Messages (SMS)

We use Jobber to manage customer relationships and to send email and text (SMS) communications. If you provide your mobile number and opt in, you may receive text messages such as appointment confirmations, service updates, quote follow-ups, and promotional offers.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to unsubscribe, or HELP for help.
• Consent to receive marketing texts is not a condition of purchasing any goods or services.
• Mobile opt-in information and consent are never shared with third parties or affiliates for their own marketing purposes.

How We Share Your Information

We do not sell your personal information. We share it only as follows:

• Service providers. With vendors who perform services for us — such as Jobber (CRM, email, and SMS), Google (analytics and advertising), SiteBehaviour (analytics), and our website hosting and communications providers — who are permitted to use the information only to provide services to us.
• Legal and safety. When required by law, subpoena, or to protect the rights, property, or safety of Urban Seamless Gutters, our customers, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets.
• With your consent. When you direct us to share your information.

Data Retention

We keep personal information for as long as needed to provide our services, maintain business records, resolve disputes, honor warranties, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices and Rights

You may opt out of marketing emails by using the “unsubscribe” link in any message, and out of marketing texts by replying STOP. Depending on where you live, you may also have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. California residents have additional rights under the CCPA/CPRA, including the right to know, delete, and opt out of the “sale” or “sharing” of personal information — and we confirm that we do not sell personal information. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights.

Children’s Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be posted on this page, and your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

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